Pragmatic takes every aspect of your personal data security seriously. This privacy policy transparently explains how we collect, use, store, and protect your information as a registered player.
Pragmatic builds a multi-layered privacy protection system to ensure your personal data remains safe and in your control at all times.
All data transmitted between your device and pragmatic's servers is protected using 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. None of your sensitive data travels in plain text.
Pragmatic has never and will never sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. Your data belongs entirely to you.
We clearly explain the types of data collected, the purpose of collection, and the retention period. There is no hidden data collection — you know exactly what we store and why.
Through your account settings, you can access, update, export, or request deletion of your personal data at any time. You have full control over your own information.
We use cookies solely to enhance the user experience and for internal analytics. You can manage your cookie preferences at any time through your browser settings without affecting the core functionality of the platform.
Pragmatic's privacy policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, ensuring your rights as a user are always protected.
This Privacy Policy describes the data collection and handling practices of pragmatic ("we", "Platform"). By using pragmatic's services, you agree to the terms set out in this policy. If you do not agree, please stop using the platform and contact us to request account deletion.
In operating a secure and compliant gaming platform, pragmatic collects several categories of personal data from registered players. We only collect data that is genuinely necessary to deliver quality services and meet our legal obligations.
This includes your full name as per official documents, date of birth, MyKad or passport number, gender and nationality. This data is collected during the registration and KYC verification process to ensure every account is legitimate and belongs to an eligible individual.
We store your active Malaysian mobile number, email address, and current residential address. Contact data is used for two-factor authentication, transaction notifications, promotional alerts (with your consent), and customer support communications.
To process deposits and withdrawals, we store bank account information (bank name, account number), registered digital wallet details (Touch 'n Go, Boost), and transaction records. Important: pragmatic does not directly store credit or debit card information — all card transactions are processed through a PCI-DSS certified payment gateway.
We record your game history, betting activity, wins and losses, and bonus activity. This data is used to maintain accurate records, resolve disputes, and ensure compliance with bonus wagering requirements.
Automatically, our system records your IP address, browser and device type, operating system, login session information, and cookie data. This technical data helps us detect suspicious login attempts and protect your account from unauthorized access.
Pragmatic never collects biometric data, health data, or other sensitive information unrelated to the operation of the gaming platform.
Your data is collected through transparent and controlled channels — not through hidden or deceptive means.
| Collection Sources | Data Type | Collection Time |
|---|---|---|
| Registration Form | Name, email, phone number, date of birth | During account registration |
| KYC Process | Identification documents, address, IC/Passport number | Before the first withdrawal |
| Financial Transactions | Bank details, deposit/withdrawal records | Every transaction |
| Gaming Activity | Betting history, wins, bonus usage | During a gaming session |
| Cookies & Tracking Technologies | IP, device, session, site preferences | While browsing the platform |
| Support Contact | Conversation records, complaints, requests | While contacting support |
Every piece of data we collect has a clear and legitimate purpose. We do not use your data for any purpose other than those stated below without obtaining your consent first.
The primary purpose of data collection is to create and manage your account, accurately process deposits and withdrawals, ensure the security of financial transactions, and provide access to all games and features on the pragmatic platform.
As a responsibly operated gaming platform, we are legally required to verify player identities (KYC), identify and report suspicious money laundering activities (AML), and comply with any lawful requests from the authorities.
Technical data and gaming activity are used to detect fraud, protect accounts from unauthorised access, identify multi-account usage, and ensure game integrity so that all players are treated fairly.
We analyse usage data in aggregate (not at an individual level) to understand platform usage patterns, improve the user experience, enhance technical performance, and develop new features better suited to the needs of Malaysian players.
We only send marketing communications — such as promotional updates and exclusive offers — to players who have given explicit consent to receive such communications. You may withdraw this consent at any time via your account settings.
Pragmatic does not sell or transfer your personal data to third parties for their commercial purposes. However, there are limited situations where data sharing is necessary for platform operations:
We share necessary data with selected service providers that support platform operations, including payment gateway providers (FPX, DuitNow, e-wallets) to process transactions, cloud service providers that store data with full encryption, licensed game software providers that deliver game content, and customer support platforms to manage enquiries.
All these service providers are bound by strict confidentiality agreements and may only use your data for the specific purposes defined in those agreements.
Pragmatic may disclose personal data if required by a valid court order, an official request from a law enforcement agency, or the requirements of a regulatory body in the course of a legitimate investigation. In such situations, we will disclose only the minimum data necessary.
Pragmatic does not share your personal data with advertising companies, data brokers, third-party analytics firms, or any other commercial entity for their own marketing purposes.
We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Generally, active account records are kept for the duration of the active account plus 7 years after account closure to meet financial regulatory requirements. Technical log data is typically retained for 90 days.
Pragmatic implements multiple layers of technical security to protect your data:
In the event of any data breach that may affect your personal information, pragmatic is committed to notifying you within 72 hours of becoming aware of the incident, in line with international data protection best practices. We will explain the nature of the breach, the data potentially involved, and the steps being taken.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and data protection best practices, you hold the following rights regarding the personal data we maintain:
Cookies are small text files stored on your device when you visit the pragmatic platform. We use cookies to improve platform functionality and security, not to track your activity outside our platform.
Essential Cookies: Required for core platform functions such as maintaining your login session, remembering language preferences, and ensuring security. These cookies cannot be disabled without affecting platform functionality.
Performance Cookies: Collects aggregate information about how players use the platform — such as the most frequently visited pages and error messages encountered — to help us improve platform performance. All such information is anonymised.
Functional Cookies: Remembers your preferences such as display settings and game preferences to deliver a more personalised experience.
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please refer to your browser's help guide for specific instructions. Note that blocking all cookies may affect your experience on the pragmatic platform.
The pragmatic platform is exclusively for individuals aged 18 and above. We do not intentionally collect any personal data from minors. If we discover that data belonging to a minor has been collected, we will promptly delete that data and close the account in question.
If you are a parent or guardian and believe your child has registered on our platform, please contact our support team immediately via live chat so we can take the appropriate action.
The pragmatic platform uses third-party services required for operations, such as licensed game providers and payment gateways. While we select these third-party partners carefully and ensure they comply with high data security standards, pragmatic is not responsible for the privacy practices of those third parties. We encourage you to read the privacy policy of the relevant service provider if you wish to understand their data practices in greater detail.
Pragmatic reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. Whenever the Privacy Policy is updated, the "Updated" date at the top of this page will be changed to reflect the most recent update.
For updates involving significant changes to how we use your data, we will notify you via in-platform notifications or your registered email. We encourage you to review this Privacy Policy periodically to stay informed on how we protect your information. Continued use of the pragmatic platform after any update constitutes acceptance of the new terms.
For any inquiries regarding this Privacy Policy or to exercise your rights in relation to your personal data, please contact our Data Protection Officer via live chat or the support email listed at the bottom of this page.
As a pragmatic player, you hold the following rights, which can be exercised at any time by contacting our team.
You have the right to receive a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or outdated, you have the right to request a correction via your account settings or customer support.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You have the right to receive your data in a machine-readable format and transfer it to another service provider if needed.
In certain situations, you may request that we restrict the processing of your data while a dispute is being resolved.
Answers to the most frequently asked questions about data protection and privacy on the pragmatic platform.